Privacy Policy

Last Updated: March 2, 2026

1. Introduction

ShippingAgent Private Limited ("Company", "We", "Our", "Us") operates a technology platform that enables merchants and businesses to manage logistics, shipment processing, returns, and related services. This Privacy Policy explains how we collect, use, process, store, and protect personal information when users access our website, dashboard, or related services. By accessing or using ShippingAgent, you agree to the practices described in this Privacy Policy.

2. Definitions

  • User — any individual or business registering on ShippingAgent.
  • Personal Information — information that identifies a person.
  • KYC — Know Your Customer verification process.
  • Merchant Data — shipment and order data uploaded by users.
  • Verification APIs — third-party validation services used for GST, PAN, Aadhaar, or Udyam validation..

3. Information Collection

We collect the following types of data:

3.1 Account Information

Name, Email address, Mobile number, Company name, Login credentials.

3.2 Business Information

Depending on KYC type: GSTIN, PAN number, Aadhaar number, Udyam registration number, and related personal details.

3.3 Shipment Data

Customer name, Shipping address, Contact number, Order details.

3.4 Technical Data

IP address, Browser type, Device information, Log data.

3.5 Bank and Financial Data

Bank account number, Account type, Beneficiary name, IFSC code, Bank name and branch name. We do not collect or store debit/credit card details.

4. Use of Information

  • Account creation and authentication
  • Shipment processing and logistics management
  • KYC verification and fraud prevention
  • Regulatory compliance
  • Preventing duplicate or fraudulent accounts
  • Improving platform performance

5. Data Sharing

We may share information with government-authorized verification providers, courier partners, payment gateways, and law enforcement when legally required. We do not sell personal data to third parties.

6. Data Retention

We retain data as long as the User account remains active, as required for legal or regulatory compliance, and for fraud detection and dispute resolution.

7. Security

ShippingAI implements industry-standard security measures including encrypted communication (HTTPS), access control, secure database storage, and restricted internal access to KYC data. While we strive to protect user information, no system can guarantee absolute security.

8. User Rights

Users may request access to their personal data, request correction of inaccurate data, request deletion (subject to compliance obligations), and contact us for grievance redressal.

9. Contact

For privacy concerns: [email protected]

10. Governing Law

This policy is governed by the laws of India.This policy is governed by the laws of India.